Question – Answer

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Âîïðîñ: We are planning to send cargo from India to MOW on TK airlines (Turkish) , Consignee requests that the cargo be given delivery at SVO II , (Sheremetyevo cargo warehouse) as they have customs registration at this terminal.

We understand that TK cargo is handled at SVO I by Airport Moscow, we need your help as to how the cargo can be transferred to SVO II. Can Sheremetyevo Cargo take delivery of cargo on flight arrival itself.

We will be very grateful for your help and support.

Îòâåò: Good afternoon,

If you want to send cargo from India to MOW by TK Airlines (except for
Dangerous Goods) we can take cargo from SVO-I (Airport Moscow) with
reference to a TELEX from TK sent only by SITA to ÎÎÎ «Airport
Moscow» (SITA addresses as follows: MOWJSXH MOWJSLH) and ÎÀÎ
«Sheremetyevo-Cargo» (SITA address: SVOFF7X):

ENGLISH:
ATTN OOO AEROPORT-MOSKVA
PLEASE HAND OVER AWB XXX XXXX XXXX FROM XX XXX/ XX XXXX
TO SVO-CARGO REPRESENTATIVE WITHOUT
STORING AND PLACING AT A WAREHOUSE OF OOO AEROPORT-MOSKVA

RUSSIAN:
ATTN OOO AEROPORT-MOSKVA
PROSHU GRUZ S REJSA XX XXX/ XX XXXX PO AWB XXX XXXX XXXX PEREDATX
PREDSTAWITELIU OAO SVO-CARGO BEZ
RAZMEQENIIA NA SKLADE OOO AEROPORT-MOSKVA

If you want to send Dangerous Goods by TK Airlines we will not be able
to transfer cargo from SVO-1 even if you give the TELEX.

If you decide to send cargo by another airline (for example: Air
France, KLM, Korean Air, Air China, Delta Airlines etc.) you will not
have to send the TELEX because only Sheremetyevo-Cargo handles these
airlines.
If you have any questions you can disturb us any time.

Best regards,
Vladimir Nikulin
Sales & Marketing Department


Âîïðîñ: Dear sir/madam

After I fulfill the aplication, what are steps to send my personal things in my country (Italy, Rome) - no more than 300 kg.
I am diplomat, there are some simplified procedures?

Îòâåò: Good morning!

When you fill the booking form you should send it to our Cargo Booking
Department by fax +7 495 967-11-39 or by e-mail: lenkova@shercargo.ru.
The personal effects of diplomats are execute d with
simplified customs formalities .
If you have any questions about customs formalities
you can get in touch with customs inspectior by
phone +7 495 578-91-82.


Âîïðîñ: Hello

The dog will be shipped by cargo from Bazil to Moscow. I know there are some special procedure at the airport. I won't be in Moscow at that time but my friend will pick the dog at thje airport. Is it possible for your company to take care about all papers?

Thank you!
Regards

Îòâåò: Good arternoon,

If your friend are pointed in airwaybill (as Consignee) he himself will be able to receive the documents and make customs clearance.If another man are pointed in airwaybill (as Consignee) that your friend will have to make the power of attorney for receiving the documents.Unfortunately our company will not be able to help you with customs
clearance of live animal in Sheremetyevskaya Customs.

You can get more information in call-center of Sheremetyevo-Cargo by
phone +7 495 961-38-08.



Âîïðîñ: Hello,

could I get a contact e-mail to a customs officer?

Thank you very much.

Îòâåò: Hello,

Unfortunately the Sheremetyevskaya Customs has a lot of departments that's why we will not be able to give you the e-mail or telephon number of the particular customs officer.
What question do you have?


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